Managers Corner

 

September 14, 2010

 

FALL 2010

 

It is time to bring you some thoughts on the Fall time of year here in Zelienople.

 

 

 

During the last year, we have embarked on a project to estimate utility bills because in the case of an emergency, such as severe weather, actual readings may be impossible to obtain. Any utility must have a tested and accurate estimating program as I am sure you understand with experiencing other utility companies. Over the years, our customers have not experienced estimating here in Zelie but in the last two years, we have had two weather related situations where our meter readers could not get to the meters in what is a time critical period so that bills can be sent out.

 

We have been testing our current software, and staff ability, to provide estimating capacity. Unfortunately while doing so we have found two software glitches that have created problems which have caused consternation with some of our customers. While although it is not critical, we do not want to have any problems for our customers that can lead to a lack of trust of the system. When you find such problems, you have to determine if it is human error or computer error. To be honest, normally it is human error and that is what we tracked down first. However, we found that these situations are actually computer software problems and the system’s inadequacy to handle this effectively.

 

Therefore, all estimating actions have been suspended indefinitely. The Borough has been working toward new software in 2011 as a normal course of business to upgrade our utilities and better serve our customers. Since we were doing so anyway, we will wait until that new software in place in 2011 before we again try to establish an estimating cycle. However, the only thing that may make us estimate again before new software is in place is if we are faced with an emergency that requires us to do so.  It is hoped that will not occur. In the meantime, thank you for your patience and understanding.

  

 

 

 

 

 

 

As always, if there are any questions or concerns, please contact us at (724) 452-6610.

 

 

Donald C. Pepe

Borough Manager

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